Monday, 14 July 2008

Epson Stylus pro 4800 inkjet printer error codes

Recently I had a "Service Req." message come up on my 4800. There have also been a few questions on Forums about what various error messages mean, so I thought I would post a listing that I have for the Epson 4800. This is not an official Epson listing, but it appears to be accurate in the few cases that I have had to use it

Firstly please excuse the lack of formating of the listings below, but it would take me too long to put it into pristine formatted text and it would never arrive - I think anyone looking for the info should be able to find it here.

There are two types of error codes. Those indicating a maintenance issue that can usually be sorted out by resetting a counter or checking something is still OK after its nominal end of life. The second set are service errors that may need a technician to fix them, although many of them seem to respond to a certain amount of informed and sensible "fiddling" about; in some the descriptions indicate the action that should be taken to resolve the problem.

Error Codes (Maintenance)

0002 Carriage Motor / Ink Tube end of life (Clear Carriage Motor Counter)

0004 Nozzle check error

0008 RTC error (Real Time Clock) (Check the Battery and reset the Date and Time)

0010 Multi Sensor Error

0020 Print Head life counter (Reset the Head counter)

0040 Cleaner Unit end of life (Clear the Cleaner counter)

0080 Date is not set (Set the date and time (RTC))

0100 RTC Battery low (Replace the battery, and reset the RTC)

0200 Paper feed roller life (over 75,000 sheets) (Reset the ASF counter)

Error Codes (Service)

00000088 RTC (Real Time Clock) data is corrupted

00000101 Carriage Motor life (Reset Carriage Motor Counter, check for leaky ink tubes)

00000103 RTC (Real Time Clock) battery is defective

00000105 Print Head end of life (Inspect print head and reset head counter)

00010000 Paper Feed Motor encoder check error (Check Sensor and Timing Disk)

00010001 Paper Feed Motor out of step

00010002 Paper Feed Motor overcurrent (Check for mechanical binding of the feed rollers / motor)

00010003 Paper Feed Motor in-position time-out

00010004 Carriage Motor encoder check error (Check sensor and Timing Disk)

00010005 Carriage Motor out of step

00010006 Carriage Motor overcurrent (Check for mechanical binding, If not replace motor)

00010007 Carriage Motor in-position time-out

00010008 Servo interrupt watchdog time-out

00010009 System interrupt watchdog time-out

0001000A Carriage home position error (Check Sensor and mechanical components)

0001000C Platen Gap home position error (Check Sensor and mechanical components)

0001000F Carriage Motor PWM output faulty

00010010 Paper Feed Motor PWM output faulty

0001001B Head driver (TG) temperature error

0001001D Carriage servo parameter error

0001001E Paper feed servo parameter error

00010020 CSIC read / write error

00010022 Ink type error

00010023 RTC (Real Time Clock) (Reset RTC)

00010025 CSIC ROM communication error

00010026 RTC (Real Time Clock) communication error

00010028 Head error

00010029 Unidentified NMI

0001002A Carriage ASIC ECU error

0001002B Paper feed ASIC ECU error

0001002D Cleaning Unit end of life

0001002F 360 DPI writing time out error

00010030 Multi Sensor failure (1. Check sensor, 2. calibrate sensor, 3. replace sensor)

00010031 ASF (Auto Sheet Feeder) home position error (Check Sensor and mechanical components)

00010032 ASF (Auto Sheet Feeder) Drive Switch error (Check Sensor and mechanical components)

00010033 Exit Roller home position error (Check Sensor and mechanical components)

00010034 Eject Roller lifted (Customer Safety Sensor on the eject roller)

00010035 Pump Home Position Error (Check Sensor and mechanical components)

00010036 Type B 1394 (Firewire) board installation (Remove Firewire Card / not allowed)

00010037 Print Head thermistor error

00010038 Head Driver thermistor error

00010039 PG adjustment value NVRAM error

0001003A PG adjustment value NVRAM error

0001003B Carriage Lock / Cutter Error

0001003C Carriage Lock / Cutter Error

0001003D Carriage Lock / Cutter Error

00020000 NVRAM error

00020002 SDRAM error

00020003 BOOT program SUM error

00020009 Flash memory SUM error

0002000A Program load error

0002000B Internal memory shortage error

0002000C Review error

100000E0 CPU address error (load misalignment)

10000100 CPU address error (storage misalignment)

10000180 CPU reserve command code exception error

100001A0 CPU slot illegal command exception error

100001C0 AC disruption (AC Power) (Unplug and wait 30 sec., then plug back in)

100005C0 CPU DMA address error

0003xxxxx –

0Dxxxxxxx CPU error



Earl said...

I found your blog after doing a search on "Epson 4000 maintenance codes." I'm hoping others are reading your blog- I'm digging it. I'm thoroughly frustrated with my 4000.

Anyway, I just wanted to thank you for "sharing." Reading your experiences has been interesting and I will employ some of your techniques (just as soon as I get the 4000 up and running again...)

Earl (delete my site if you want before posting comment)

Churchill Photographer said...


Thanks - I am absolutely convinced that humidity around the print head is the key to avoiding nozzle clogs etc.

I now keep mine I the range 50-70%


bobthephotographer said...
This comment has been removed by the author.
Unknown said...

my 4800 is giving the code 00010012, which is not on this list. Any help?

Unknown said...

THANK YOU so so so much for saving me the $600 I was quoted for some dero to rip me off again... for nothing.

I have always HATED Epson for many reasons, and one of them is not making information available to me.

I would NEVER buy another Epson Printer. THe number of blockages and useless cleaning cycles this lemon of an Epson Stylus Pro 4000 needs is pure extortion.
A pox on Epson

print said...

its a nice post. I like it.Thanks for sharing with us your experience.

Katy and Aaron said...
This comment has been removed by the author.
Katy and Aaron said...

What if the only message is "error"? I had a paper jam, which I think I have successfully cleared. When I turn the printer on or off the rollers feed the paper in straight. But there's still a red light on the printer and jobs won't send. Do you have any advice?

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Unknown said...


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Unknown said...

I realize I might be way out of date in asking for your help with an Epson Stylus Pro 4000, but I am slowly going mad in trying to determine how to fix/adjust the 4000 to clear the "00010034" error "Eject roller lifted (Customer Safety Sensor)" I have the Field Repair Guide and the Adjustment Wizard software. I have followed the Repair Guide and made the few checks/adjustments that seem to be associated with the eject roller -- but no luck. The Customer Safety Sensor is a puzzle too, what am I being protected from? Really appreciate any suggestions/advice you can provide. Regards, Bob Rourke

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Unknown said...

Anyone no how to reset 00010001 Paper Feed Motor out of step. Thanks

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